2019: 25 years of service to the telecommunications industry

Expert Solutions

We specialise in customised voice communication solutions and services and are experienced in deploying and maintaining them across private and public sectors. Our solutions and services include Interactive Voice Response (IVR) at a customer premises or as a hosted service and a range of associated voice communications network capabilities.

Expert Teams

We are master problem solvers. The Stratum team has had extensive experience in development on a multitude of platforms and operating environments. We have established a substantial network of expert partnership organisations, which allows us to source suitable specialists in just about any of today’s technology platforms and environments, providing our clients with quality service in the shortest possible time.

Fast Support

We use dedicated senior engineers with proven experience to provide reliable and responsive 24x7 support. 100% Australian Based. Stratum’s Help Desk services provide a single contact point for our clients to seek technical support and resolve issues. Our key focus is to streamline the problem resolution process by utilising incident tracking technologies, and thus achieving more rapid and cost-efficient results.

Quality Certified

We are ISO 9001:2015 certified and are committed to the design, development, customisation and support services for specialist IVR and automated telephony solutions and general IT systems. Management is committed to using the requirements set out in the standard as an avenue of finding ways to continually improve business practice and processes and achieving desired results.

About our services.

Stratum ICT Pty Ltd (Stratum), is an Australian based company that specialises in customised automated telephony solutions and is a solutions supplier to government and private organisations in Australia. For many years Stratum has developed, implemented and supported sophisticated Interactive Voice Response (IVR) systems with an expanding range of applications meeting evolving business needs and providing enhanced solutions for customers.  We provide a complete managed service from initial design, professional recordings and extensive support capabilities – via a fully secure hosted environment.

IVR

VeloCT provides the marketplace with highly customisable voice and data communication solutions. A flexible platform for innovative voice and data applications.
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Computer Telephony

Advanced voice and data solutions with customised self service options via our VeloCT platform including Automated Account Enquiries.

Development

A modern software R&D approach focused on creating innovative products in the automated telephony space and self service applications.

Cloud IP Telephony

Stratum services are provided as fully managed services, incorporating VOIP, PBX and carrier services - part of the VeloCT suite.